Working across telesales and customer experience, supporting customer enquiries, orders and business relationships.

The role brings together my background in customer service, retail and business operations with a growing focus on business-to-business sales and developing lasting customer relationships.

Worked with customers and retailers across New Zealand and international markets, providing product advice, technical support and after-sales service.

My responsibilities included managing enquiries, warranty claims, returns and orders, as well as working with sales, operations and logistics teams to resolve issues. The role gave me valuable experience supporting both retail partners and individual customers in a specialist consumer products business

Provided customer service, sales support and product advice to customers purchasing sheds and building products throughout New Zealand.

I assisted customers from their initial enquiries through to product selection and purchase, including using design tools to explore different options. I also worked with production teams, suppliers and freight providers to coordinate orders and resolve delivery or product issues.

Promoted into a management position supporting a team of five and the day-to-day operation of a busy retail department.

My responsibilities included staff supervision, training, merchandising, stock management, supplier relationships and resolving escalated customer concerns. The position helped me develop my leadership skills and provided experience in managing the competing needs of customers, staff and the business.

Started my career in retail, working across a range of departments and developing a strong foundation in customer service, sales and product knowledge.

I assisted trade and retail customers, managed special orders, returns and supplier enquiries, and gained experience across the wider operation of a large retail business. This experience eventually led to my promotion into department management in 2022.

Led a $300,000 organisational transition project involving the closure of the UCOL Student Association and the establishment of a new student hardship trust.

The project involved coordinating legal, financial, governance and stakeholder requirements, alongside preparing project documentation and reporting. As Student Association President, I also chaired executive meetings, represented students on UCOL's Academic Board and contributed to student advocacy during a period of significant change in the tertiary education sector.

Completed a Bachelor of Applied Management specialising in Operations and Production Management.

My studies covered operations, project management, leadership, business planning, finance, employment relations, business law and organisational change. The programme placed a strong emphasis on applying management theory to practical business situations.

Completed the New Zealand Diploma in Business, developing a foundation in business management, leadership, project coordination and organisational operations.

The qualification provided the basis for my later Bachelor of Applied Management studies.

Completed NCEA Level 3 and University Entrance, alongside involvement in school leadership, Scouting and community activities.

Professional certification covering agile principles, team delivery and approaches to project management.

Certifications covering the use of Xero for accounting, business administration and payroll.

A vocational qualification recognising knowledge and practical skills developed within the retail industry.

An honorary title conferred by the Governor of Kentucky in recognition of service and achievement. The commission recognises contributions to communities and the accomplishments of individuals from around the world.

Awarded following a vote by students in recognition of my leadership, advocacy and contribution to student life during my time at UCOL.

Awarded the Queen's Scout Award, the highest youth award in Scouting, following 13 years of involvement in the movement. The award recognises sustained commitment to leadership, service, personal development and outdoor activities.

Completed all three levels of the Duke of Edinburgh's Hillary Award, culminating in the Gold Award. The programme recognises commitment to voluntary service, skills development, physical recreation and adventurous journeys.

I have been involved in church governance and leadership for several years, including serving as a Vestry member and a representative to Diocesan Synod. These positions involve contributing to the governance, administration and wider life of the Church, including participating in discussions and decisions affecting parishes and the Diocese.

This work has given me experience in representative governance, policy, organisational decision-making and working with people who bring different views and experiences to the table.

Scouting has been part of my life since childhood, first as a youth member and later as a volunteer leader.

As a Scout Leader, I've helped deliver programmes, outdoor activities and events for young people, supporting their development in leadership, confidence and practical skills.

Freemasonry has been part of my life since 2021 and remains an important area of personal interest and voluntary service.

I've been involved in lodge administration, mentoring, charitable fundraising and supporting the development of newer members. I value the friendships, traditions and opportunities to contribute to the wider community that Freemasonry provides.

Degree Confinement: Entered Apprentice: 02/02/2021, Fellowcraft: 23/03/2021, Master Mason: 27/08/2022

Membership: Lodge Tawhiri No 166 (Senior Warden), The Baden Powell Lodge No 381, The Waikato Lodge of Research No 445 and The New Zealand Cornerstone Lodge No 479 (Secretary).

Honours and Awards: Certificate of Merit

Degree Confinement: Mark Master Mason: 08/02/2023, Excellent Master: 14/06/2023, Holy Royal Arch: 13/09/2023, Royal Ark Mariner (06/06/2026), Red Cross of Babylon (06/06/2026).

Membership: Tawhiri Royal Arch Chapter No 97 (3rd Sojourner)

Degree Confinement: Knight of the Rose Croix of H.R.D.M (18°): 28.03/2024

Membership: Hamilton Rose Croix Chapter No 30 (Raphael) and The Messenger Chapter No 55.